Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Anything you wish. Our units are a great addition to any party, event or celebration including birthday parties, charity events, corporate events, company picnics, after school, grand openings, family reunions, summer camps and much more.
Cash, credit cards, and most money transfer apps.
Only use water on inflatables designed or wet use. We’ll be glad to let you know which water units are available for your event. You’ll need to provide the water source and at least 50′ of hose.
They can be set up on grass, cement, asphalt, concrete or even indoor surfaces with anchoring systems available for every possible combination. Let us know what type of terrain you plan to use. Inflatables set up on grass are usually anchored with 18″ steel spikes and hard surface applications are usually anchored with sandbags.
The terms and conditions have detailed use parameters but in general, no food or drink inside or on the unit. No sharp objects. No shoes. No persons with medical conditions. No wrestling or roughhousing. No hanging on the nets. And lastly, no silly string, mud or sand.
Our standard rental length is 5 hours, however each reservation request deserves personal attention and we’re committed to being as flexible as possible to fit your schedule.
We understand the tricky weather here in Hampton Roads. If on the day of your event and before your delivery time, the weather is not cooperating, call us to reschedule at no cost or penalty. Once the unit is delivered and set up, there are no refunds for bad weather. We can work with you the day of your reservation and provide the best guidance if bad weather is expected.
Make sure you’re available in person at the drop off time so we can go over the rental contract and operating procedures. Please free the approach and set up area of debris, including pet waste. Let us know at the time you book if there’s a steep incline/decline or if we have to use steps to get to your set up location. Lastly, let us know if your set up area is more than 50′ from the power outlet.
We will come to your location at a prearranged time to set up the unit. Together we’ll review the rental agreement, go over standard operating procedures, and answer any questions or concerns you have. You’ll show us exactly where you want the unit and we’ll get started setting up. It usually takes about 45 minutes from initial contact until the time we depart.
Standard bounce houses need a 20′ x 20′ space with a 15′ overhead. Bounce houses with slides attached need a 35′ x 20′ space with a 15′ overhead. Water slides need a 35′ x 20′ space and a 15-20′ overhead, depending on how tall the slide stands.
If there is a defect in the inflatable, there’s absolutely no charge. In certain preventable circumstances (your pet chews it, kids get too rowdy and rip the side netting, somebody doesn’t remove a sharp object from their pocket before entering, person sprays the unit with silly string) you will be responsible for the damage and likely pay for the repair.
Easy Does It Entertainment, llc is insured for general liability purposes. We only claim responsibility for our own negligence. When you receive your rented item, you’ll sign an agreement that includes a release of liability and assumption of risk section that lists specific term and conditions.
In general, expect us to deliver your items up to four hours prior to your event start and will retrieve up to four hours after your event concludes. We can make more detailed arrangements when you book.
You should expect a clean and sanitized inflatable when it arrives at your event. We know your guest are enjoying the item all day long and will drag in grass and debris by means of their socks and that’s OK. We don’t charge for this type of clean up. However we will charge a minimum of $75.00 if there’s evidence like but not limited to, food or drink stains, gum, candy, mud, sand or silly string used inside or on the inflatable when we come to pick it up.
We regularly deliver to Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk and parts of the Virginia Peninsula. Special arrangements can be made for addresses outside our normal service area. If you live in an area we can’t service, we will recommend an incredible party rental company in your area.
Still have questions?
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